FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Registration & Login
How Can I Register A New Account?
Just click the "JOIN" button and you can register a new account in 20 seconds.
Is Your Registration Free?
Yes! Always you can join us with a free account but if you are looking for more benefits & services please compare our paid package in the "Pricing" page. You can purchase the paid package later and register a free account when joining us.
How Can I Get My Shop It US Address
Your US Address will appear instantly in your Member Account after your account is created.
Is My Shop It US Address Free?
Yes. Your US Address is always free. No hidden charges.
Shipping & Services
How soon after signing up can I start having packages shipped to my account address?
Once you have completed registration and and your account is verified, you will be given access to your ShopitUS account address. Please make sure all packages you have shipped to this address have your full name as it appears on your account and your unique suite number.
What is USPS Form 1583
U.S. Postal Service Form 1583 is required from USPS from all customers. It simply allows Shopit US to receive your mails and packages. You always accept Form 1583 when you sign up with us. See more details
Duties Customs and GST (Goods and Services Tax)
More information on Duties, Requirements for Customs and EEI Forms READ
What is procedure if I have a lost, damaged, package that you have not entered?
If you have a package that is lost, or damaged during shipping, you can open a claim and our claim department will assist you with the claim. If you have a package that is supposed to be delivered to our warehouse and it is not entered in your account yet, please open a claim also. A customer representative will be happy to assist you. Please make sure to have the retailer invoice or receipt with you to support your claims.
Payments & Billing
Do you accept credit cards?
Yes we accept major credit cards or Paypal. So all what you need to do is to sign up to one of these service, add your credit card and then you can pay at Shopit US via credit card.
What other forms of payment do you accept?
Wire transfer is a secure method of payment, A fee of $18. for each incoming wire transfer is assessed by our bank and charged to the customer. Bitcoin or Bitcash. on Bitpay (%1)
Forwarding & Security
Can we ship APO/FPO Addresses?
The cost of USPS Postage + $5 per received package (Minimum charge $20.00)
SHIPPING RESTRICTIONS ON EXPORTS FROM THE USA TO Australia, New Zealand, UK
It is incumbant upon the customer to be aware of restricted export items, duties and tax READ